How do I search for a product?
Click on the search icon and enter the keywords for your search.
Where can I find detailed information about a product?
The Products page will contain detailed specifications on the product.
What if the item I want to purchase is out of stock?
We accept pre-order with indefinite time for availability in stock. Please not that some items may take 3-6 months or more for the items to be available.
How do know if the products you are selling are authentic?
All our products are 100% authentic and shipped to the Philippines by our international suppliers.
All product also include a Limited Warranty.
How do I know if there are new products on the online store?
New items are tagged with a NEW icon. In addition, yuo can also checkout the New Arrivals page.
How much do you charge for shipping?
Delivery charge within Metro Manila is PHP 500.00 except areas with Toll fees such as Las Pinas, Muntinlupa and Paranaque delivery charge is PHP 800.00.
Items below PHP 5,000.00 such as headphones, microphones, and accessories will be delivered via Grab Express (payment collect).
We shipped nationwide via Air21, LBC, Lalamove and Apcargo freight collect.
The total cost of your order DOES NOT include the cost to ship the item/s to you. You will be contacted by one of our representatives after your order is placed regarding any shipping fees that may be applied to your order.
When do you process orders?
Orders are processed daily until 12noon from Monday to Friday. Orders placed after 10AM, on weekends or during holidays, will be processed on the next business day.
When should I expect to receive my order?
Please allow us 3-5 working days for office pick up and 5-10 working days for your items to be delivered via third party shipping/courier companies such as LBC and APCARGO .
How do I track my order?
Once your order has been processed, you will be provided an order number via e-mail so you may check your order status. You may also find your transactions and order tracking information in the Order History tab within the My Account Category if you have an account.
Can I make changes to an open order?
Yes! An open order is any order you've placed that hasn't been processed for delivery and hasn’t been shipped yet.
What are your shipping restrictions?
Definitive Audio Video Solutions Inc. operates only in the Philippines. Orders made outside of the country may be processed provided that the indicated delivery address is within the Philippines.
Can I refund or return my item?
Refunds: In the event that the product or service you wish to purchase may is no longer available, Definitive Audio Video Solutions Inc. shall notify you at the soonest possible time. In the event that we have received the payment for the product or service in advance, we shall refund the payment or take necessary measures within 2 business days from the date of receipt of the payment.
Return: We don’t accept returns unless the item we delivered is proven yo be incorrect and/or defective.
All defective/damaged items that have been delivered via LBC or Apcargo are subject for evaluation if it is indeed a defective item or damaged due to mishandling .
Definitive Audio Video Solutions Inc. is not liable for mishandling of items delivered via third party couriers such as LBC and APCARGO.
What payment methods do you accept?
We accept payment via bank deposit to our BDO corporate account or via Money Transfer LBC Pera Padala.
How do I use my promo code / coupon with my order?
If you have a valid promo /coupon codes you may use it upon check-out of your order. Enter it in the allocated area in your shipping cart to apply this to your order.
Do I need to register to make a purchase?
No, with the guest check-out feature, you can make a purchase without signing up for a customer account.
I have forgotten my account password, how do I retrieve or update my password?
You may click here to reset your password. Then click on the forgot password link and follow the instructions.
How do I change my account information?
Login to your account and then go to the PROFILE section. Enter your updated information and click on the SAVE AND UPDATE BUTTON.
How do I change my account password?
Login to your account and then go to the CHANGE PASSWORD section and follow the instructions provided.
Do you offer installment payments?
We currently do not offer or accept installment payments. All orders (including shipping fees, if any) must be paid for in full.
Do you have a physical store I can visit?
We only have an online store and company office where you can pick up your item/s that you have purchased.
Can I pick up my order from your store / office?
Yes! Please allow us 3-5 working days for us to prepare your order before you can pick it up at our office. One of our representatives will coordinate this with you.